Refund policy

Effective Date: May 1, 2026

Thank you for shopping at Anya’s Boutique LLC. We take great care to ensure that our wellness and health products are of the highest quality. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility Window

To be eligible for a return or exchange, items must be submitted and postmarked within 14 days of the delivery date.

2. Condition of Items

Due to the nature of our health and wellness products, all items must meet the following criteria to be eligible for a return:

• Unused and Unopened: Products must be in their original, unopened packaging with all seals and branding intact.

• New Condition: Items must be free from any physical damage, wear and tear, or tampering.

• Proof of Purchase: A valid order number or confirmation email is required for all returns and exchanges.

3. Non-Returnable Items

For safety and hygiene reasons, the following items are final sale and cannot be returned or refunded:

• Opened or used supplements, gummies, or powders

• Digital products, clinical guides, and downloadable resources

• Clearance or promotional sale items

4. Refund Options

Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

• Store Credit or Exchange: You may choose to receive store credit or exchange the item for another product of equal value.

• Refund to Original Payment: Eligible returns can be refunded to the original payment method, minus any applicable processing or return shipping fees. Please allow 3–5 business days for the credit to process once the item has been inspected.

• Original shipping and handling charges are non-refundable.

5. Return Shipping Costs

• Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product due to our error, we will cover the return shipping costs. Please contact us within 48 hours of receiving the item with photos of the damage.

• Change of Mind / Exchanges: If you are returning an item due to personal preference, you will be responsible for the cost of return shipping.

6. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our support team at ksajous1@gmail.com with your order number and the reason for your return.

2. Once approved, securely pack the items in their original packaging.

3. Mail the package to our returns address. We highly recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item without tracking.